Frequently Asked Questions

Allow cookies

  • Why plenigo needs cookies

    Plenigo uses cookies to verify your login state and for analysis of errors.

  • Firefox: Allow cookies for plenigo

    You can allow plenigo cookies in Firefox without changing your general settings.

    First you have to switch to the Firefox preferences.
    firefox_preferences

    Now select the "Privacy" tab.
    firefox_privacy_custom

    There select the "Exceptions" button.
    firefox_exceptions

    Enter "https://remote.plenigo.com" into the field with the title "Address of website" and click the "Allow" button. Repeat this step and enter "https://www.plenigo.com".
    firefox_allow

    Close the window with the "Close" button.
    firefox_close

  • Chrome: Allow cookies for plenigo

    You can allow plenigo cookies in Chrome without changing your general settings.

    First you have to switch to the Chrome settings.
    chrome_settings

    Select the entry "Show advanced settings".
    chrome_advanced_settings

    Inside the privacy section select "Content settings".
    chrome_privacy

    Select "Manage exceptions" inside the cookie area.
    chrome_content_settings

    Inside the opened dialog enter "[*.]plenigo.com" in the field with the text "[*.]example.com" and submit by pressing the enter key. The dialog should look like in the screenshot below. There can be other allowed domains in your list. To finish up close the dialog with the "Done" button.
    cookie_and_site_data

  • Internet Explorer: Allow cookies for plenigo

    You can allow plenigo cookies in Internet Explorer without changing your general settings.

    First you have to open up the options of the Internet Explorer.
    ie_settings

    Now you have to select the tab "Privacy".
    ie_privacy

    Click the button "Sites".
    ie_sites

    Now add the URL "https://www.plenigo.com" into the textbox with the title "Address of website" and click the "Allow" button.
    ie_cookies

    The window can now be closed with the "OK" button.
    ie_finish

Usage

  • Reset password

    Resetting your password can be done in four easy steps.

    In the login screen select the "Forgotten" link below the password field.
    pw_reset_login

    Now enter your email address and click the "Request now" button.
    pw_reset_request

    Enter the token we sent to you inside the text box and click "Reset password".
    pw_reset_token

    Select your new password.
    pw_reset_change